At LuckyMinning Casino, we believe that gambling should remain a form of entertainment. Our commitment to responsible gaming means providing you with the tools, information, and support needed to make informed decisions about your play. We have implemented a range of features designed to help you stay in control at all times.
Our Responsible Gaming Tools
Deposit Limits
Set daily, weekly, or monthly deposit limits to manage your bankroll effectively. Once a limit is reached, no further deposits can be made until the next period begins. Decreasing your limit takes effect immediately, while increases require a 24-hour cooling period for your protection.
Loss Limits
Define the maximum amount you are willing to lose within a specific timeframe. When your losses reach this threshold, gameplay is automatically paused. This feature helps prevent chasing losses and supports responsible bankroll management.
Session Reminders
Activate session time alerts to receive notifications after a set period of play. These reminders help you stay aware of how long you have been gaming, allowing you to take breaks and make conscious decisions about continuing or stopping.
Cooling-Off Periods
Need a short break? Our cooling-off feature allows you to temporarily suspend your account for 24 hours, 7 days, or 30 days. During this period, you cannot access games or make deposits, giving you time to reflect without permanent account closure.
Self-Exclusion
For longer breaks, self-exclusion allows you to block access to your account for 6 months, 1 year, or permanently. This is a serious commitment to taking control. During self-exclusion, all marketing communications stop, and account reactivation requires a formal review process.
Identifying Problematic Behavior
Recognizing the signs of problem gambling is the first step toward getting help. Consider whether any of the following apply to you:
- Spending more money or time gambling than you can afford
- Feeling restless or irritable when trying to reduce gambling
- Chasing losses by continuing to gamble after losing
- Lying to family or friends about gambling habits
- Neglecting work, relationships, or personal responsibilities
- Borrowing money or selling possessions to fund gambling
If you recognize these patterns in yourself or someone you know, please reach out for help immediately.
Professional Help Organisations
Gamblers Anonymous
International fellowship of men and women who share their experience, strength, and hope with each other.
BeGambleAware
Free, confidential help and support for anyone affected by gambling problems.
GamCare
Provides support, information, and advice for anyone harmed by gambling.
National Council on Problem Gambling
24/7 confidential helpline and resources for problem gamblers and their families.
How Our Support Team Can Assist
Our dedicated support team is trained to assist with responsible gaming concerns. They can help you:
- Set up or adjust any account limits
- Activate cooling-off periods or self-exclusion
- Provide information about professional support services
- Close your account permanently upon request
- Answer questions about your gaming history and spending
Contact our support team 24/7 via live chat or email. All conversations are handled with discretion and confidentiality.
Frequently Asked Questions
How do I set up deposit limits on my account?
Navigate to your account settings and select "Responsible Gaming" or "Player Protection." From there, you can set daily, weekly, or monthly deposit limits. Enter your preferred amount and confirm. Reduced limits apply immediately, while increased limits have a 24-hour waiting period.
Can I temporarily close my account?
Yes. Use our cooling-off feature to suspend your account for 24 hours, 7 days, or 30 days. During this time, you cannot log in, play games, or make deposits. At the end of the cooling-off period, your account automatically reactivates unless you choose to extend it.
How do I permanently close my account?
Contact our support team via live chat or email to request permanent account closure. You will need to confirm your identity and intention. Once closed, your account cannot be reopened. Any remaining balance will be returned to you via your original payment method.
What happens to my balance during self-exclusion?
Your account balance remains safe during self-exclusion. You can request a withdrawal of available funds at any time by contacting support. Pending bonuses and wagering requirements may be forfeited depending on the terms, so review your bonus status before activating self-exclusion.
Can I reopen my account after self-exclusion?
If you selected a time-limited self-exclusion (6 months or 1 year), your account will not automatically reopen. You must contact support, pass a cooling-off review, and confirm you wish to return. Permanent self-exclusion cannot be reversed under any circumstances.
Need Assistance?
Our support team is available around the clock to help you with any responsible gaming concerns. Your wellbeing is our priority.
Contact Support